Heart Aid
Duration: 3 weeks
Team: Solo Project
Tools: Photoshop, Illustrator, Adobe XD,
Aftereffects
Heart aid is a therapist consultation app that helps college students to relieve anxiety and psychological problem, enable them to book an appointment with the therapist in a flexible schedule at any time and anywhere.
I. Research
01 CURRENT CONDITION
Student pressure becomes a serious problem in society. As a student in SCAD, my friends and I always feel anxious from time to time. Nowadays, students face more pressure that brings from the fast pace world.
02 INTERVIEW
I interview 7 college students, who are age from 20~27 years old. The interview takes 20 mins.
All students have unhealthy mental conditions during school time. 86% of students are struggling with anxiety that comes from overwhelming school works.
Half of the people suffering insomnia caused by anxiety. One of the students has anxiety disorder.
57% have considered consulting the therapist.
03 PROBLEM
Students are easy to have negative emotions due to the heavy school workload. The students’ mental conditions turn into a problem in college, it is necessary to help them stay healthy by relieving the stress and anxiety.
OPPORTUNITY
How might we create an online counseling platform to help college students relieve negative emotion?
04 SOLUTION
My approach is an app offering psychological counseling services that provide consultation services through video and online chat, and also provides relaxing music.
Booking
User can book appointments with specialists. Pick any available date and time then wait for the specialists’ calls. There’re three options, video chat, text chat, and audio chat.
Appointment
Talk with the therapist about your problems and they will try their best to help you! All appointment record is left at the appointment history folder. The user also can find the remedies and helpful file therapist leaves for them.
Music
Thousands of soothing music are available for students to restore calm and inner peace. Students can listen to songs from time to time and make their own playlists.
05. DESIGN PRINCIPLES
Convenient booking process
A convenient counseling platform which enables student to book counseling appointment by video, online chat at any time and any place.
Professional counselor with specializations
Different types of counselor with specialization are here to offer professional counseling service. They aim to give student more effective and comfortable counseling experience.
Personalize
Provides personalized mental health content to individual depend on their mental condition and personal preference.
III. Design Development
01. INFORMATION ARCHITECTURE
02. LOW FIDELITY PROTOTYPE
IV. Delivery
ON-BOARDING & REGISTER
Key Decisions
Collect personal preference when user register (favorite type of music).
An open screen to choose users’ current mental conditions.
Offering appropriate solutions according to the different moods.
BOOKING PROCESS
1. There is needed information on the therapist’s profile page include available time, certification, user rating & feedback, public article.
2. User can either chat with the therapist or directly book the appointment.
3. The confirmation receipt will show up and send to the user’s mailbox once finished booking process.
ONLINE APPOINTMENT & PROFILE PAGE
1. There’re three appointment options, video appointment, audio appointment, and text appointment.
2. The meeting interface will show the last minute of the meeting and the name of the therapist.
3. The records and appointment information(image, audio, video) will be saved under the appointment history folder. User can check them from time to time.
HOME PAGE & MUSIC
1. Home page covers all feature information(mental health article, featured therapist, music radio, and recommend music).
2. The app offers soft music which been categorized into different types. For example, sleep music, study music, music for relieving anxiety. Students can pick different music radio or songs depending on various situations.
3. Students can save the most favorite music under the personal page. They also can create their own music playlist.
V. User testing
After finish all the process, I hand over this app to a student and she gives me some valuable feedbacks
The design of the mental problems category menu is confusing, you’d better change the title to “counselor for depression” instead of depression.
2. The layout of the profile page redundant, I prefer to see more information besides music, such as the article information.
Reflection
Listen to the feedback from other perspectives is essential.
This project made me go through the basic process of the user experience design, from identifying the problem from the research to generate the idea, and make concrete work. I realize that the most important part of this process is user testing. The feedback from the user is the most valuable thing that reflects the weakness and the strength of the app. In order to make a progress, listen the feedback from other perspectives is needed.
